Terms and Conditions

GetCustomBoxes.com is a US-based website that is serving and helping thousands of businesses online. Please read our terms and conditions carefully.

Notice

Please note that your use of website makes you agreed and bound by these terms and conditions. GetCustomBoxes.com reserves the right to make changes to website or terms and conditions anytime without any prior notice. You should be aware to read our rules and regulations every time you access the website. Copyright 2018 GetCustomBoxes, LLC. all rights are reserved. It is forbidden to copy, republish or steal anything contained on GetCustomBoxes.com.

Satisfaction Guarantee

Get Custom Boxes always provide high-quality products and services. In case you are not satisfied with our products or services. Just email us or make a call within 15 days (the date after the arrival of shipment). We will reprint part or whole order but there will be no refund.
It is our moral duty to provide top-notch quality products to the customer. Our whole team do everything possible to ensure proper die cutting, exact color matching, great finishing and fantabulous printing quality.
Please note that we are not responsible for these:

  • Spelling and grammatical mistakes made by the customer
  • The low resolution of images/artwork provided by a customer
  • Errors in design file or color selection mistakes introduced by the customer during the approval process
  • Misguide by the customer about product type, size, finishing or quantity
  • Damage to the products arising after the arrival of the shipment
  • Incorrect shipping address provided by the customer
  • All the errors/mistakes made by the customer
  • Please review your design file carefully and ask our designers to make the correction to the artwork. After the approval process, we will be not responsible for any kind of errors/mistakes

Payment

All the payments are up-front. You will have to pay your invoice right after the approval of graphic/artwork. You can pay using credit/debit cards and PayPal as well. We are covered by end-to-end encryption so, all the transaction are secured.

Sample

If you have placed an order with us and you want a sample before further printing process so hardcopy proofs will be free. But if you need only samples of your box then there will be some charges. Charges will be calculated according to the job.

Advertisement

Get Custom Boxes reserves the right to use customer’s product for advertisement purpose. We can publish images of product on our website.

Quotation

Custom Quote for the projects sent by getcustomboxes.com is acceptable for 30 days. After 30 days new price quote will be created. Get Custom Boxes reserves the right to decline price quote due to errors generated by our pricing software. In this case, we will notify you within the same day.

Damage or Lost Package

We are not bound to the third party errors. If your package gets dropped by Courier Company then we are not responsible for that. We can present you the tracking number also all other knowledge about the shipment. In case your package got smashed before delivery and delivered in bad condition then quickly call us or email us with the photos of package and product. We will reproduce the part of the order which is destroyed but there will be no refund. Please declare your damage soon after shipment arrival.

Cancellation

There are some stages of cancellation. If you cancel an order within 24 hours of approval process then 15% will be deducted as a processing fee. If your order has been sent for printing process then 50% will be deducted. Once your order shipped, you cannot cancel the order and there will be no refund.

Changes

Please review everything such as paper/cardstock, style, dimensions, quantity, finishing and design file (fonts, logo, colors, die line etc.) before approval. Once you confirmed, you cannot change anything.

Color Accuracy

Please maintain a copy of original file. Files can be damaged during uploading. In that case, we are not liable for any errors. It is understood that there is a difference between electronic media colors and offset printing colors. After printing process colors could be same as in artwork and could be dull or sharp because we cannot match electronic media colors with offset printing colors.